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Category Leaders: Call Center Scoring
Recent Questions and Answers
Question: Is it important to benchmark my call center against others?
Answer: [read entire answer]
 
Recent Call Center Scoring News:  
Call Center Productivity - Google News

MyCom Looks to Envox to Enhance Call Center Clients' Capabilities - TMCnet

MyCom Looks to Envox to Enhance Call Center Clients' Capabilities
TMCnet - Sep 30, 2008
DV-Com, a provider of customer care services, worked with MyCom to maximize the productivity of their two call centers. The company’s Envox-based agent ...


Workforce Management Software: Helping Home Agents Go Green - TMCnet

Workforce Management Software: Helping Home Agents Go Green
TMCnet - 9 hours ago
Using home-based agents instead of call center agents will also save 156429 gallons of gasoline per year. As one of the most innovative voice-related ...


Save Money, Boost Productivity: Call Center Professionals Learn ... - MarketWatch

Save Money, Boost Productivity: Call Center Professionals Learn ...
MarketWatch - Sep 14, 2008
"Keeping call center staff abreast of the most up-to-date product information is key to operational efficiency, productivity, and profitability," says ...


Aspect(R) Unified IP(TM) Wins Miercom Rated Best Award for IP ... - MarketWatch

Aspect(R) Unified IP(TM) Wins Miercom Rated Best Award for IP ...
MarketWatch - 14 hours ago
"Aspect has demonstrated its deep understanding of call center needs, especially for flexible, cost-effective IP solutions that can help supervisors and ...


eOn Communications and Esna Technologies Announce ... - MarketWatch

eOn Communications and Esna Technologies Announce ...
MarketWatch - 9 hours ago
The eOn eQueue(R) is a multi-media contact center platform offering a comprehensive and unified solution for customer interaction management as well as ...


Datafeeds For Blogs
Amazon RSS
 
Additional Call Center Scoring Resources:  

1. There's More to Quality Assurance Than Scoring and Training Agents
These applications tie performance of the call center to the overall business Automated call scoring systems run in the background alongside recording

2. Macromedia - CourseBuilder Extension for Dreamweaver and UltraDev
Read this article to learn more about the score option in CourseBuilder and how to use Once you understand how to set up and call JavaScript variables,


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