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Category Leaders: Call Center Staffing
Recent Questions and Answers
Question: What do I need to do to have a call center career?
Answer: [read entire answer]
 
Question: Do employees need special training to work at a call center?
Answer: [read entire answer]
 
Recent Call Center Staffing News:  

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Additional Call Center Staffing Resources:  

1. A Primer On Call Center Staffing Methods, By Stuart Harris
On Call Center Staffing Methods. A white paper discussing the use of Erlang equations and Computer Simulation to determine proper staffing levels for

2. Call Center Recruiting and Customer Service Staffing
Find out about call center recruiting and call center management from Aerotek Professional Services.

3. Call Center Staffing and customer service jobs from Aerotek
Call center staffing and clerical jobs from Aerotek Professional Services temporary staffing services.


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