Contact Center Services

The Coming Divergence in Call Centers: The Nearshore Contact Center versus ...
PR Newswire (press release)
So our 'call center' is turning into a 'contact center,' leveraging those communication technologies and continuing to find other services that we can more cost-effectively provide from Panama." Sky Communications is a good example of a diversifying ...

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Fiserv XP2 Customer Switches Call Center Vendor - CUinsight.com

Fiserv XP2 Customer Switches Call Center Vendor
CUinsight.com
Rockford, IL, March 9, 2011 – AnyHour Solutions, a provider of comprehensive contact center services for credit unions since 1994, announces the signing of their newest contact center client, RTN Federal Credit Union of Waltham, Massachusetts. ...

CTI Group Intros SmartInteraction Suite for Contact Centers - Channel Partners

CTI Group Intros SmartInteraction Suite for Contact Centers
Channel Partners
By designing the Suite with the Aurix phonetic analytics incorporated, contact centers of any size are able to take advantage of the benefits that this advanced functionality offers at a cost-effective price, the company said. ...

Aberdeen Research shows the value of on-demand contact centre solutions - Call Centre Clinic News (press release)

Aberdeen Research shows the value of on-demand contact centre solutions
Call Centre Clinic News (press release)
10th March 2011 - New research by Aberdeen Group, a Harte-Hanks Company shows that customers want to interact with contact centers at the time and in the manner of their choosing. The modern contact center needs to be available 24 x 7. ...

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ShoreGroup Announces Continued Expansion in Western Region - PR Web (press release)

ShoreGroup Announces Continued Expansion in Western Region
PR Web (press release)
Formation of Denver, Colorado location to address growing demand for services that optimize the new generation of unified communications and contact center solutions. ShoreGroup, Inc., a premier professional services, management system software ...
Inova Solutions Joins the Cisco Developer Network as Solution Developer and ...DigitalJournal.com (press release)

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Additional Contact Center Services Resources:

1. TelePlaza Directory, Call Center Software Vendors | Call Center
Call Center Solutions for Software and Services: Marketing | Customer Service CRM contact center software vendors, consultants, international centers

2. ICMI/Call Center Magazine Network
Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over

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