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Recent Contact Center Training News:
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For the fourth consecutive year, TriWest Healthcare Alliance's contact centers have been recognized by J.D. Power and Associates for providing "an outstanding customer service experience" to its beneficiaries.
LAS VEGAS--(BUSINESS WIRE)--Contact Solutions creates ability to truly measure customer experience in hosted IVR, improve first contact through call centers while increasing automation and increasing customer satisfaction.
Manpower, the global leader in contingent and permanent recruitment workforce solutions, today unveiled an enhanced contact center solutions offering to help businesses retain agents, increase productivity and improve customer service.
Systems integrator Datapoint has just locked up a new, five-year, managed services contract with telecommunications giant O2, valued at 10 million pounds. Datapoint has created a virtual, multi-channel contact center linking all of O2’s U.K. core contact centers.
Interactive Intelligence , a global provider of unified IP business communications solutions, is releasing the next major version of its all-in-one IP communications software suite, Customer Interaction Center™ .
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