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Recent Customer Satisfaction Surveys News:
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How to Innovate in a DownturnWall Street JournalFor example, consider frequent flier programs, a standard in customer retention. Also look at Salesforce.com's innovative approach to acquiring new customers by offering software through low subscription fees and thus breaking from the industry's norm ... |
Customer Retention Through Search MarketingSearch Engine Land, CTSince you’re providing valuable information to help your customers succeed, this can increase customer retention and customer value over time. Dig into your Web analytics data to understand current customers’ web site behaviors. ... |
BearCom Garners Motorola's Pinnacle of Customer Excellence AwardTrading Markets (press release), CAMotorola said that areas analyzed during the selection process for the award included formal customer referral programs, customer care and loyalty, customer retention strategies, regular surveys and customer perception captures, formalized customer ... |
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