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Category Leaders: Customer Service Outsourcing
Recent Questions and Answers
Question: Is it better to have an in-house CRM program or to outsource it?
Answer: [read entire answer]
 
Recent Customer Service Outsourcing News:  
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Additional Customer Service Outsourcing Resources:  

1. Gartner Says 80 percent of Customer Service Outsourcing Projects
Egham, UK, 4 March, 2005 ? The worldwide market for customer service outsourcing is set to grow from $8.4bn in 2004 to $12.2bn in 2007, but the offshore

2. CRM Today: Gartner Says 80 Percent of Customer Service Outsourcing
Gartner Says 80 Percent of Customer Service Outsourcing Cost Cutting Projects Destined to Fail. CRM Today is #1 resource for Customer Relationship

3. A Penny Saved, a Customer Spurned - Mar. 1, 2006
Outsourcing customer service may seem like a bargain, but it can cost you Which is why the backlash against customer-service outsourcing is upon us,


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