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Additional Inbound And Outbound Call Center Resources:

1. Call Blending - Inbound & Outbound Call Center Software
Inbound Call Blending,, Outbound Call Blending, blended agents, blended call center agents, call center blending.

2. What is inbound call center? - a definition from Whatis.com
Jul 23, 2007 An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound

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