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1. Many Call Centers Falling Short in Measurement of Critical Performance Metrics
   ICMI



2. Siebel CRM guide
   Mansi gupta



3. CRM and Sales Force De-Automation
   James Romano



4. Microsoft CRM Data Conversion FAQ
   Andrew Karasev



5. Is CRM Really As Good As The Buzz?
   Sayed Ally



6. Recruiting Software VS CRM (Customer Relationship Management)
   Kenneth Peck