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Return To CRM FAQ Archive   Search the Archives How can the handle time be reduced at a call center? Answered By Chad Ivins To shorten the handle time at call center, call center companies should reduce talk time. The lesser the talk time, the more calls are handled. Call center agents should talk fast but clearly to customers in order to shorten the talk time. Also, call center agents should also be courteous to customers and determine what the caller needs. keywords: CRM | Customer Relationship Management | Customer Service | Call Center | Help Desk Call Center Intelligence

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