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Return To CRM FAQ Archive   Search the Archives How can I reduce the dwell time at my call center? Answered By Chad Ivins In order to support more customers you should reduce the dwell time in call centers. You can either add more fully trained call center agents or you can consider these following guides: - You can consider adding more workload to your agents - Create groups to handle specific products - Divide the products you support to easily manageable groups If you can find a way to encourage callers to call at less busy hours, do it. keywords: CRM | Customer Relationship Management | Customer Service | Call Center | Help Desk Call Center Intelligence

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