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Return To CRM FAQ Archive   Search the Archives What types of automated answering systems are available? Answered By Chad Ivins Automated answering systems in a call center are important to improve customer service. There are different types of automated answering systems used in a call center. Here are two of them: - Interactive Voice Response (IVR) - Automatic Call Distribution (ACD) keywords: CRM | Customer Relationship Management | Customer Service | Call Center | Help Desk | Answering System | Interactive Voice Response Call Center Directory

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