By offering tremendous call management benefits, a virtual phone service system gives your current phone service a feature boost. You can harness these great features to have an efficiently run business, or to better handle customer calls. If you don’t use a virtual small business phone system, consideration should be given to explore using one to find out how it can update your present phone service.

The following are a selection of call management features found in a virtual telephone system:

1. Virtual receptionist auto attendant - Incoming calls are dealt with automatically by the virtual attendant, which makes sure that calls are directed to the proper location. People calling have the option of choosing who they want to talk to, and the solution takes care of the rest.

2. Screening of calls - A virtual phone systems for small business offers you the chance to view who is calling and decide if you wish to take the call. Advanced services have a virtual call controller that allows you to monitor calls using your computer.

3. Call handling rules - These services give you the ability to set call rules that calls will follow, allowing you to direct calls determined by various criteria. Calls can be routed based on day of week, what time of day it is, and also based on the location where the call started.

4. Large call volume queues - These services give you the capability to put calls in a holding queue and answer them in the order that they were received. If you have a good amount of incoming phone calls, or operate a call center, call queuing is a feature that comes in handy.

5. Call forwarding - Your virtual SOHO PBX service gives you the ability to forward inbound calls to any telephone, regardless of its location. This lets you work from your house, or get customer phone calls when you are out of town.

A virtual phone system gives you some very advanced call management tools, which enables you to affectively take care of your customers. If you are tired of the lack of features which your basic telephone service allows you to have, consider modernizing to a virtual system which gives you the features sought by business owners. The cost is more than reasonable and the transformation of your current telephone service will blow your mind.