Before listing this week's new CRM content, I wanted to take a minute to thank you for being a valued reader of my CRM blog. It is you that keeps me motivated to add new content to CRM-i.com each week. Thank you!

Use the convenient URL's below to take a peek at what I've added for you today...

Here are the CRM resources that were added this week:

• Customer Service Consulting
• Answering Service Business
• Call Centre Management Training

Thanks for looking. I have some exciting new content planned for this week. Keep an eye out for it.

As usual, if you have any specific CRM questions you would like me to answer, please leave your comments, and I'll do my best to get an answer for you.

Chad Ivins, Editor