This has been a great week at CRM-i.com. As usual, I've added some helpful CRM content for you below.

You're sure to find some helpful answers to your CRM questions added today...

Here are the CRM resources that were added this week:

• Call Center Articles
• Call Center Training
• Crm Call Center Business Plan

Would you like to ask a CRM-related question? Click the "Comment" link below to post your questions. I'll post an answer for you on the site and in our CRM newsletter. Subscribe in the right sidebar.

Thanks!

Chad Ivins, Editor CRM-i.com