This has been a great week at CRM-i.com. As usual, I've added some helpful CRM content for you below.

Now, on with today's content...

Recently Added CRM Resources:

• Erp
• Help Desk Certification
• Customer Support Flow Chart

I would really appreciate your feedback on any of the above content. I would especially like to know what CRM-related questions you would like answered. So, if you have any CRM questions, please ask your question in the comments, and I'll get right on it.

Thanks for looking!

Chad Ivins, Editor CRM-i.com