I found some great CRM tips and resources for you this week. Read on...

Now, on with today's content...

TIPS -- Here are the CRM tips added today:

• What exactly is CRM?

Here are the CRM articles that were added this week:

• Avoiding CRM Failure

Thanks for looking. I have some exciting new content planned for this week. Keep an eye out for it.

As usual, if you have any specific CRM questions you would like me to answer, please leave your comments, and I'll do my best to get an answer for you.

Chad Ivins, Editor