November 29, 2008

what are the CRM (customer relationship management) attributes on customer satisfaction?

Can you answer mehmetibrahimcevik's question about CRM?:

1.what are the crm attributes
2.what is the definition of crm attribute
3.what is the relationship between crm attributes and customer satisfaction

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Comments on what are the CRM (customer relationship management) attributes on customer satisfaction? »

November 30, 2008

CRM Expert @ 12:56 am

Although your question is unclear, I will try and answer. If you meant CRM attributes as in the charachtiristics and behaviour of customers, then CRM Reporting and Analytics are used to determine customer behaviour and spot up-selling opportunities.

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