November 4, 2008
How can (local) government use customer relationship management to provide better service for their citizens?
Can you answer peter.perun's question about CRM?:
process automations
case studies
call centers
workflows
interaction with citizens
customer driven organisation
Zoho CRM
process automations
case studies
call centers
workflows
interaction with citizens
customer driven organisation
Zoho CRM
Filed under More CRM Answers by Guest Author
Comments on How can (local) government use customer relationship management to provide better service for their citizens? »
You must be smoking that funny stuff again. Local governments don't care about relationship management nor providing better service to the citizens. Don't you get it. Governments these days want to tax the hell out of citizens, give them mediocre & lip service, and spend their tax dollars on nonsense that only gets to the pockets of their rich political contributors.
Sorry to interrupt your buzz…
there was an article in news.com about how this English software company called sagecrm was selling CRM to public housing authrorities so they can keep track of their landlords, their cases, their needs and their movements and also to use it for customer service a=nd managing the calls to the authority for repairs