January 7, 2009
how do i get to read journal articles in JOURNAL OF MARKETING? or JOURNAL RELATED TO CUSTOMER RELATIONS MGT?
Can you answer dd2001uk's question about CRM?:
i am doing a dissertation on CUSTOMER RELATIONSHIP MANAGEMENT IN KLM ROYAL DUTCH AIRLINES.i would really appreciate any help if i get any articles or any links to read from these journals.
Microsoft CRM SDK
i am doing a dissertation on CUSTOMER RELATIONSHIP MANAGEMENT IN KLM ROYAL DUTCH AIRLINES.i would really appreciate any help if i get any articles or any links to read from these journals.
Microsoft CRM SDK
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Comments on how do i get to read journal articles in JOURNAL OF MARKETING? or JOURNAL RELATED TO CUSTOMER RELATIONS MGT? »
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this is the website for journal of marketing. select ournal of marketing from the lsit of publications and then select archives. u can read all the volumes. i dont remeber the volume but it should be the recent one in the archive that explicitly deals with CRM. that was a special addition.
to access this first torn off if u have pop up blocker s/w installed in ur computer. have some patince, this site is littile slow