Customer Service | CRM Blog

Starting A Small Business - 1st Part
Small business is a phrase that is used every day by millions of people across the globe. This is because during the past decade the rise of small business has become more substantial than in any other decade prior. This is largely due to the growing number of services that are offered to small business owners, to make it possible for them to keep their business running.

Call Center Development
Chances are that you already have books related to call centers in your IT library. But, you probably don't have the 5th edition of the book. Author, Keith Dawson has done an outstanding job of presenting the complete guide to starting, running and improving your call center.

is customer relationship and service management course good?
Can you answer Anisa B's question about CRM?: this course is about dealing with people and providing service to many industries.CRM Outlook Client

Tactics to Achieve High Customer Satisfaction Rating
Customers are now in charge. Thanks to the growth of the Web, it is easier than ever to compare shops and switch from one business to another with the click of a mouse. (…)
Customer Service is the Determining Factor for Business Success
When you begin any business, one of the most important things to remember is that good customer service is a necessity. The food concession business is no different. (…)

The Modern CRM and What It Does to Businesses
For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements, and customer acquisition. (…)

Customer relationship management?
Can you answer hero slayer's question about CRM?: Is CRM only focused on collecting customer's data?
Is it possible that opening a customer service plaza is related to CRM? and why? (…)