http://www.CRM-i.com/CRMInfo/BPO/index.php http://www.CRM-i.com/rss/BPOArticles.xml BPO from CRM-i If you ask most small business owners what priority CRM has in their short-term business plans, chances are youll get more than one blank stare. The fact is that most small business owners dont even know what CRM is not to mention how significantly it can benefit their growing company. This prevaili Tue, 06 May 2008 20:25:35 -0600 http://www.CRM-i.com/CRMInfo/59.php http://www.CRM-i.com/CRMInfo/59.php Over the last few years the buzz about CRM (Customer Relationship Management) has grown extensively. It seems that every Sales & Marketing executive is talking about it. A study conducted by Jupiter Media Metrix found that U.S. businesses spent more than $5.2 billion in CRM technology software in 20 Tue, 06 May 2008 20:25:35 -0600 http://www.CRM-i.com/CRMInfo/66.php http://www.CRM-i.com/CRMInfo/66.php I've recently had a lot of questions about the difference between CRM and SFA and which one is right for your company. 'CRM' is so broadly used these days it's really hard to completely wrap your head around it. Lets start with a couple of basic definitions: CRM - Customer Relationship Management Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/3.php http://www.CRM-i.com/CRMInfo/3.php One of the keys of CRM success is acting on the understanding that customers plows the intended end-users of CRM systems, not the staff of the organization that is deploying the system. CRM vendors plows rapidly adding analytical capabilities to their applications, which will better enable their c Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/13.php http://www.CRM-i.com/CRMInfo/13.php Everything here is © CRM-i, Copyright 2006, All Rights Reserved Worldwide.