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		<title>Call Center Solutions for CRM and Contact Center Professionals</title>
		<description>Like anything else in the business world, Customer Relationship Management (CRM) requires a necessity to stay in-tune with the latest communications technology. You either adapt to stay in the game or fall way behind the competition. This statement especially rings true for call centers as new techn</description>
		<pubDate>Tue, 06 May 2008 20:41:42 -0600</pubDate>
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		<title>CRM 101 - The Basics Of Customer Relationship Management</title>
		<description>What is CRM? CRM, or Customer Relationship Management, can be defined as a software program, business strategy, or internet system that helps a business manage and organize its customer database. This includes contacting customers more efficiently, keeping leads hot, aiding in workplace effectivenes</description>
		<pubDate>Tue, 06 May 2008 20:25:34 -0600</pubDate>
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		<title>The CRM Will Give You the Customer Knowledge You Need</title>
		<description>In todays competitive business environment, a successful Customer Relationship Management CRM strategy cannot be implemented by only installing and integrating a software package designed to support CRM processes. 
Customer Relationship Management is designed to give you the knowledge you need to d</description>
		<pubDate>Tue, 06 May 2008 20:25:34 -0600</pubDate>
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		<title>What is a Successful Customer Relationship Management CRM</title>
		<description>In todays competitive business environment, a successful Customer Relationship Management CRM strategy cannot be implemented by only installing and integrating software packages designed to support CRM processes. 
Over the past few years, many companies have implemented operational customer relatio</description>
		<pubDate>Tue, 06 May 2008 20:25:34 -0600</pubDate>
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