http://www.CRM-i.com/CRMInfo/CRMResources/index.php http://www.CRM-i.com/rss/CRMResourcesArticles.xml CRM Resources from CRM-i Reduce Turnover * Raise Productivity * Lower Absenteeism A typical Call Center employs 3 Different Types of Call Center Agents: 1. Top Performing Agents - 'Grade A' Agents with the 'Right Stuff' that pushes them to Succeed, and the seemingly Natural Compatibility with the Duties of the Position. Tue, 06 May 2008 20:41:42 -0600 http://www.CRM-i.com/CRMInfo/92.php http://www.CRM-i.com/CRMInfo/92.php CRM stands for Customer Relationship Management. This is an integrated system of managing data which is used to schedule, plan, and control both the post-sale and the pre-sale activities engaged in by a marketing agent or an organization. CRM's objective is to improve long-term profits and growth of Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/8.php http://www.CRM-i.com/CRMInfo/8.php If you're evaluating a CRM suite in particular, you may have heard a lot of horror stories about CRM investments going to waste. Rest assured, it's not the technology; cases of outright technology failure are rare in e-business, and their heyday was years ago, when a lot of applications were in thei Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/20.php http://www.CRM-i.com/CRMInfo/20.php What do CRM and Customers have in common? Plenty! Did you know that 80% of total retail revenues are created by 20% of the customers? With CRM you can make more of them your long term customers. After all there are 80% of all customers left to make yours. CRM is a way of organizing and maintaining y Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/38.php http://www.CRM-i.com/CRMInfo/38.php You work extremely hard to attract customers for your business. Once you have them, managing your customer contacts can help you keep them from jumping to competitors. Customers - The Key Todays market is cutthroat. Retaining customers and finding new ones is a tough job. Every company should anal Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/52.php http://www.CRM-i.com/CRMInfo/52.php CRM is like discovering the world of sounds after you get your first hearing aid. That's the best analogy once can use to describe just how powerful CRM is. In fact may financial executives are calling CRM the new business frontier. When a company leverages its business performance management softwa Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/53.php http://www.CRM-i.com/CRMInfo/53.php Everything here is © CRM-i, Copyright 2006, All Rights Reserved Worldwide.