http://www.CRM-i.com/CRMInfo/CallCenterInformation/index.php http://www.CRM-i.com/rss/CallCenterInformationArticles.xml Call Center Information from CRM-i Have you ever tried calling a help desk? If you did, you may think that the help desk is located within the company's building. However, because of the availability of high-speed internet access, chances are, you are probably calling a customer service center building located half way around the wor Tue, 06 May 2008 20:41:42 -0600 http://www.CRM-i.com/CRMInfo/81.php http://www.CRM-i.com/CRMInfo/81.php Call center management software is becoming increasingly popular, even with businesses that have only a few workers. More often called 'contact centers,' call center management software has the ability to control and handle the many different needs of businesses today. Many features include instant Tue, 06 May 2008 20:41:42 -0600 http://www.CRM-i.com/CRMInfo/87.php http://www.CRM-i.com/CRMInfo/87.php While Customer Relationship Management (CRM) technology has promised much, the reality for many has been disappointing. Industry analysts estimate 50-60% of implementations fail, or produce marginal return on investment. Our exposure to small and medium enterprises (SME) suggests that this rate may Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/30.php http://www.CRM-i.com/CRMInfo/30.php In todays business world its all but impossible to escape Microsoft. Either youre using MS applications, developing your own, or negotiating your companys acquisition by this techno-behemoth. I must that the company is a daily part of my life (in fact Im typing this article on MS Word). Ive found ho Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/36.php http://www.CRM-i.com/CRMInfo/36.php Everything here is © CRM-i, Copyright 2006, All Rights Reserved Worldwide.