Call Center Management from CRM-i http://www.CRM-i.com/CRMInfo/CallCenterManagement/index.php http://www.CRM-i.com/rss/CallCenterManagementTips.xml Call Center Management from CRM-i How can the handle time be reduced at a call center? To shorten the handle time at call center, call center companies should reduce talk time. The lesser the talk time, the more calls are handled. Call center agents should talk fast but clearly to customers in order to shorten the talk time. Also, call center agents should also be courteous to c Thu, 01 May 2008 10:00:42 -0600 http://www.CRM-i.com/CRMTips/14.php http://www.CRM-i.com/CRMTips/14.php Everything here is © CRM-i, Copyright 2006, All Rights Reserved Worldwide.