Call Center Operations from CRM-i http://www.CRM-i.com/CRMInfo/CallCenterOperations/index.php http://www.CRM-i.com/rss/CallCenterOperationsTips.xml Call Center Operations from CRM-i What type of hardware is needed for an in-house call center? You need a number of hardware to get your in-house call center running. In order to start an efficient call center you will need this following hardware: - Computer systems - LAN - USB Headphones - Automated Answering Systems - Internet Connection keywords: CRM | Customer Relationship Mana Thu, 01 May 2008 10:00:42 -0600 http://www.CRM-i.com/CRMTips/18.php http://www.CRM-i.com/CRMTips/18.php How can I reduce the dwell time at my call center? In order to support more customers you should reduce the dwell time in call centers. You can either add more fully trained call center agents or you can consider these following guides: - You can consider adding more workload to your agents - Create groups to handle specific products - Divid Thu, 01 May 2008 10:00:42 -0600 http://www.CRM-i.com/CRMTips/15.php http://www.CRM-i.com/CRMTips/15.php Everything here is © CRM-i, Copyright 2006, All Rights Reserved Worldwide.