http://www.CRM-i.com/CRMInfo/CallCenterProductivity/index.php http://www.CRM-i.com/rss/CallCenterProductivityTips.xml Call Center Productivity from CRM-i In order to support more customers you should reduce the dwell time in call centers. You can either add more fully trained call center agents or you can consider these following guides: - You can consider adding more workload to your agents - Create groups to handle specific products - Divid Thu, 01 May 2008 10:00:42 -0600 http://www.CRM-i.com/CRMTips/15.php http://www.CRM-i.com/CRMTips/15.php Yes. It is important to benchmark your call center against others. It will determine your service level against your competitor. It allows you to know the percentage of customers you can serve in a specific number of seconds. keywords: CRM | Customer Relationship Management | Customer Service Thu, 01 May 2008 10:00:42 -0600 http://www.CRM-i.com/CRMTips/16.php http://www.CRM-i.com/CRMTips/16.php It depends on what business you have. You can achieve increase in revenue by 7 to 8 percent if you have a CRM program. keywords: CRM | Customer Relationship Management | Customer Service | Revenue | Sales Thu, 01 May 2008 10:00:42 -0600 http://www.CRM-i.com/CRMTips/9.php http://www.CRM-i.com/CRMTips/9.php To shorten the handle time at call center, call center companies should reduce talk time. The lesser the talk time, the more calls are handled. Call center agents should talk fast but clearly to customers in order to shorten the talk time. Also, call center agents should also be courteous to c Thu, 01 May 2008 10:00:42 -0600 http://www.CRM-i.com/CRMTips/14.php http://www.CRM-i.com/CRMTips/14.php Everything here is © CRM-i, Copyright 2006, All Rights Reserved Worldwide.