http://www.CRM-i.com/CRMInfo/CustomerRetention/index.php http://www.CRM-i.com/rss/CustomerRetentionArticles.xml Customer Retention from CRM-i Customer Relationship Management, also known as CRM, has been around for quite some time. It all started back several years ago when someone decided that combining both Sales & Marketing with Service & Support, would be a great idea, and it was. According to many accounts, Tom Siebel is the mastermi Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/19.php http://www.CRM-i.com/CRMInfo/19.php Everything here is © CRM-i, Copyright 2006, All Rights Reserved Worldwide.