http://www.CRM-i.com/CRMInfo/CustomerServiceTraining/index.php http://www.CRM-i.com/rss/CustomerServiceTrainingArticles.xml Customer Service Training from CRM-i 'To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation' -Chinese Proverbs Quotes Listening is by far the most important of all communication skills. Some say it is a special gift that not all human beings can possess. Generally, most people Tue, 06 May 2008 20:41:42 -0600 http://www.CRM-i.com/CRMInfo/83.php http://www.CRM-i.com/CRMInfo/83.php Every year, without fail, the GoldMine CRM (customer relationship management) software solution has managed to grab an award or two from various organizations in the field of CRM and computing. In the business software category of VARBusiness magazine by CMP Media, GoldMine software was one of only Tue, 06 May 2008 20:25:35 -0600 http://www.CRM-i.com/CRMInfo/75.php http://www.CRM-i.com/CRMInfo/75.php There are many technological components to implementing CRM, but thinking about CRM in primarily technological terms is a mistake. The more useful way to think about CRM is as a strategic process that will help you better understand your customers' needs and how you can meet those needs and enhance Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/24.php http://www.CRM-i.com/CRMInfo/24.php Everything here is © CRM-i, Copyright 2006, All Rights Reserved Worldwide.