http://www.CRM-i.com/CRMInfo/OnlineCRM/index.php http://www.CRM-i.com/rss/OnlineCRMArticles.xml Online CRM from CRM-i The call-center is theoretically the place with a lot of phones and people sitting next to each other talking at the same time. But does this is a call-center you should dream about? I'd prefer if my phone would ring just few times a day with a very particular questions, focused on my business or be Tue, 06 May 2008 20:41:42 -0600 http://www.CRM-i.com/CRMInfo/79.php http://www.CRM-i.com/CRMInfo/79.php Customer Relationship Management is an integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. CRM embraces all aspects of dealing with prospects and customers, including the call center, sales force, marketing, technical sup Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/28.php http://www.CRM-i.com/CRMInfo/28.php Everything here is © CRM-i, Copyright 2006, All Rights Reserved Worldwide.