http://www.CRM-i.com/CRMInfo/OutsourcingCRM/index.php http://www.CRM-i.com/rss/OutsourcingCRMArticles.xml Outsourcing CRM from CRM-i Having a small or medium business and choosing to host your own IT (information technologies) could be a very naive decision. This model could seem like a very viable solution, as your business would have control over the servers, its behavior, the implementation methodologies… in few words, Sat, 24 Sep 2011 17:06:48 -0600 http://www.CRM-i.com/CRMInfo/96.php http://www.CRM-i.com/CRMInfo/96.php Several key indicators either not measured or measured poorly in numerous organizations.ANNAPOLIS, MD (April 1, 2007)--A large number of call centers are not measuring - or are poorly measuring - such key performance metrics as first-call resolution, customer satisfaction and agent satisfaction - a Tue, 06 May 2008 20:41:42 -0600 http://www.CRM-i.com/CRMInfo/94.php http://www.CRM-i.com/CRMInfo/94.php With the growing competition in today's business world successful Customer Relationship Management or CRM has become indispensable for any organization. Making good use of superior customer relationship management to manage and share information is a key competitive advantage for businesses today. A Tue, 06 May 2008 20:25:35 -0600 http://www.CRM-i.com/CRMInfo/64.php http://www.CRM-i.com/CRMInfo/64.php Is CRM Software Killing your Company? CRM Can become Company De-Automation CRM vendors speak of sales force automation and work flow improvements but they how elusive this will be. Often CRM becomes a company de-automation tool because critical customer data is mired deeper in silos and most of th Tue, 06 May 2008 20:25:35 -0600 http://www.CRM-i.com/CRMInfo/71.php http://www.CRM-i.com/CRMInfo/71.php Microsoft Business Solutions CRM data conversion deserves FAQ type of article, where IT people could get initial directions. Even if it seems as a trivial task, we would suggest you to think about these possible scenarios: objects mapping between your legacy CRM: GoldMine, ACT, Siebel, Lotus Notes D Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/26.php http://www.CRM-i.com/CRMInfo/26.php Over the last few years the buzz has been extensive growth when it comes about CRM or Customer Relationship Management. Marketing executives and Sales executives around the country have jumped on the CRM bandwagon. In fact US businesses have spent over $6 billion in CRM technology software since 200 Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/39.php http://www.CRM-i.com/CRMInfo/39.php What is CRM? If I buy CRM software will I be a better recruiter? Should recruiting software have CRM features? Do recruiting software vendors include CRM in their product? I think CRM is a lot of smoke created by some very good marketing people who could sell ice to Eskimos. A common definition fo Tue, 06 May 2008 20:25:34 -0600 http://www.CRM-i.com/CRMInfo/51.php http://www.CRM-i.com/CRMInfo/51.php Everything here is © CRM-i, Copyright 2006, All Rights Reserved Worldwide.